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SHIPPING & REFUND POLICY

We do not ship to international addresses, APO or FPO addresses all of which require customs declarations.

 

Please note that we ship Monday through Friday, excluding US Government holidays.

 

Our lowest cost shipping option within the 48 lower United States is our standard ground shipping with UPS or USPS.

 

When you select our standard shipping option, your package will be sent via UPS, USPS Ground or US Postal Service Priority Mail 

 

Standard Ground Shipments generally take 4-10 business days for delivery depending on the destination.  Calculations does not include the day the order ships, nor weekends or government holidays as shipping days.

 

For an additional charge, you may request an expedited shipping method. We currently offer: 3rd Day and 2nd Day express

 

Please note: US Postal Service packages do not require a delivery confirmation signature.

 

We do not ship to international addresses at this time nor do we ship to APO and FPO addresses which require a customs declaration.

 

Most orders typically take 1-3 business days to process. We do not have online inventory at this time. Items in stock are automatically shipped out after the order is processed.

 

If your address cannot be verified by our address verification system, your order may be delayed while we contact you to confirm the address.  Any discrepancies with Apt.#’s, ZIP code, street name spelling, city name/ZIP code will cause a delay in the processing of your order.  Providing us with a phone number will speed up any contacting that we have to do.  We ask that you provide us with accurate contact information so that you may receive your order as quickly as possible.

 

We will notify you if there is a complication with your credit card.

 

Please note that we will not disclose any sensitive personal information in a voicemail message that we may have to leave about your order. 

 

Back ordered products

 

Very rarely, we may be out of a product.  We will charge you for and ship only those items that we have in stock.  We will then let you know the Estimated Time of Arrival (ETA) of out of stock items, usually we will email you.  Unless you let us know to ship the out of stock items as soon as we have them available, you will be contacted when the item is again in stock.  Please note that ETAs are usually fairly accurate but unforeseen delays can occur.

 

Order Delivery & Backorders

     

Our goal is to ship your order immediately and completely. All orders are processed within 24-72 hrs and email notification will be sent regarding backorders. You will be contacted by email if the item has become discontinued or is out of stock long term.  You may contact us to cancel a backordered item at any time.

 

Most orders placed on a weekend (Friday 12:30 pm to Monday 10:30 am) will be processed on Monday (or the next business day).

 

Once an order is in 'Processing' status it cannot be cancelled. This includes any order which has already been shipped, or 'Shipping'.

After receiving a shipment, please check all contents before discarding box and packing material. 

 

In the event a shipment does not arrive, we need to be notified. In some instances the customer may be required to sign for a package, this is solely at the discretion of the shipping company.

 

Customers are only charged one shipping charge and will not be charged additional shipping to send out backordered items. If a package is returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping and less a re-stocking fee of 25% of the total order amount.

 

Order Status & Tracking

 

You will be sent confirmation of your online order within 24 hours of receipt of your order. If you do not receive an email confirmation please call our Customer Service Department or send an email to danielreyes@holisticwithin.com

 

Privacy & Security

 

Holistic Within does not sell or rent user information, including email addresses or cookie data, to anyone.

 

Refund policy

 

Cancellations, Refunds & Changes to Your Order

 

If in the event that you need to cancel your order, change your order or request a refund, please follow these steps: 

 

Send an email through our contact form or directly to danielreyes@holisticwithin.com     

                                           

In your message, please include your order number, telephone number, address used and the reason for your request. We will contact you either via email or phone, depending on the complexity of your request, and resolve your inquiry as promptly as possible.

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